Return Policy

In the unlikely event that your rug is delivered damaged, this must must reported immediately and signed for as damaged. We can then arrange for collection of the damaged goods and a replacement to be made. Alternatively if you so wish we can arrange for a full refund. If goods cannot be checked upon delivery please sign for as being 'not checked' and any damages must be reported to us as soon as possible. You will again be given either an exchange or full refund. We can arrange collection of damaged rugs but these must be packaged as they were on receipt.

Returns
We cannot offer an exchange or refund unless rugs are faulty or damaged.

Complaints
We aim to provide the highest level of service to our customers bu in the unlikely event of a complaint pleae addresss this to info@thenaturalflooringcompany.com.